Refund Policy
Thank you for your purchase at Crust & Charms Pizzeria. We take pride in the quality of the fresh ingredients and the mouth-watering recipes that we serve to our customers. We understand, however, that there may be occasions when you need to return an order. Our Refund Policy is designed to provide a clear and fair process for handling returns and refunds.
Cancellation
If you need to cancel your order, please contact us immediately at +49 89 123 4567. Orders can only be canceled before they have been prepared by our kitchen, typically within a brief grace period after placing the order. Once the preparation has begun, we can no longer accept cancellations.
Incorrect or Incomplete Orders
If you receive an order that is incorrect or incomplete, please contact us promptly at +49 89 123 4567 so we can assess the situation and rectify any mistakes. We may offer a full or partial refund, a discount on a future order, or a replacement of the incorrect items, depending on the specific circumstances.
Quality Concerns
Your satisfaction with our food is of utmost importance to us. If you are not satisfied with the quality of your order, please contact us within 2 hours of receipt with details of your concern. Depending on the issue, we will offer an appropriate remedy which may include a refund, store credit, or replacement.
Refunds
When a refund is approved, it will be processed and a credit will automatically be applied to the original method of payment, normally within 7-10 business days. If you haven’t received a refund within this time frame, please check with your bank or credit card company before contacting us at +49 89 123 4567.
Non-Refundable Items
Please note that we cannot offer refunds for the following:
- Any food order that has been completed and picked up or delivered.
- Gift certificates.
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Modifications to the Refund Policy
Crust & Charms Pizzeria reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact Us
If you have any questions or concerns about our Refund Policy, or if you would like to request a refund, please contact us at +49 89 123 4567 or visit our premises at Pizzeria Piccola Strada, Munich, 80331, Germany.
Last updated: April 5, 2023